Megan Pendlebury, of itSMF Limited, outlines the realities of service management in the public sector.
Transformation through technology
Rose Crozier, former president of Socitm, examines how authorities are responding to current pressures to increase efficiency and improve customer service.
A year on from its initial progress report, the Cabinet Office gives Editor Scott Buckler an update on the T-Gov strategy.
Colin Whitehouse, Chairman of the National Process Improvement Project, looks at the cost savings and service improvements authorities can make using BPI.
Scope, standards and solutions
Efficiency savings cannot be delivered without impacting public services unless there's dramatic improvement to the project's benefits, says IST Director at the Borders and Immigration Agency Ben Grinnell.
A customer service culture change
Taking a look at the transformational Government agenda in more detail, Public Service Review examines the challenges ahead for the new Minister Tom Watson MP.
Empowering the front line
Service Transformation Agreements will generate momentum for change but the key will be the involvement of front line teams in shaping the services of the future, believes Fujitsu's Vince Kerr.
Getting your share
How do you experience the benefits of sharing without losing control? Vince Kerr, Government Marketing Director at Fujitsu Services, gives an overview of the Cabinet Office's collaboration to find a solution.
In a bid to improve the way schools and FE institutions use technology, Becta Chief Executive Stephen Crowne explains why the 'Next Generation Learning' campaign is so important for today's learners.