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Psst ... here's how to make the 'Big Society' work
The New Local Government Network has come up with a raft of suggestions for the 'Big Society' to be a success and neither reinvent the wheel nor repeat the mistakes of other exercises. Colin Cram considers the ideas

Jeremy Clarkson for Prime Minister? The problems with e-petitions
Calls for the popular BBC presenter to take office may be an echo of the old e-petitions system, but with the death penalty and guilty looters now on the agenda, the latest version still has problems, writes Natascha Engel MP

There's only one explanation for why people riot: alienation
Why do so many young people resent education and feel that it tries to control them rather than empower them? Education commentator Richard Gerver looks behind the recent riots

Patients, not profits
Christina McAnea, Head of Health at UNISON, voices concern over the consequences that the Health and Social Care Bill will have for NHS service users

Ban political grandstanding, not social networks
Police and politicians shutting down social networks will not solve social unrest and the world is watching statements from UK leaders that set a dangerous precedent, writes David Banisar from Article 19

Passport to a baptism of fire
Keeping customer service top priority is the foundation for successful organisational redesign, Identity and Passport Service chief executive Sarah Rapson tells Alison Thomas.

A passion for clarity
One year on from becoming the first chairwoman in the 150-year history of the Commons Public Accounts Committee, Margaret Hodge tells Iain Robinson of her commitment to break the cycle of shocking waste in Whitehall

Outsourcing the analysis
Greater clarity is needed on how government expects new models of public service delivery to function, says Mark Fox, as he considers the findings of an industry report

Giving every young person the best possible chance
Every young person deserves the chance to get on in life – no matter what. And everyone wants better outcomes at lower cost. But it can't just be about the money, says Catch22's Joyce Moseley

From here to hear
Public Service Review sheds light on how NHS Improvement is delivering efficiencies in audiological services, and how the BSA is encouraging undergraduates in the field

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